The first section of the article discusses the different sites of online Alternative Means of Dispute Resolution (ADR). The author discusses Virtual Magistrate, settlement sites (focusing on ClickNSettle), SquareTrade, iLevel, Internet Neutral, and the Uniform Domain Name Resolution Process of the Internet Corporation for Assigned Names and Numbers. The second section of the article addresses the usefulness and policy issues surrounding online ADR. Among the issues discussed in this section are the effect on consumer confidence, jurisdiction and enforcement, fees, and limited hearings and discovery.
William Krause, Do You Want to Step Outside? An Overview of Online Alternative Dispute Resolution, 19 J. Marshall J. Computer & Info. L. 457 (2001)