India has one of the fastest growing demographics of personal computer and Internet usage, following the U.S. and the U.K. In the light of this progress, there is no doubt that India has benefited from the worldwide process of outsourcing. On the same note, the service offered by India has rendered her indispensible to countries around the world, including the U.S. and the U.K. However, where convenience, speed, and accessibility are taken for granted in this digital era, this paradigm shift has consequently resulted in changes in its management and control, safeguard measures, and a surge of unprecedented threats and liabilities. At present the legal framework on data protection is in a nascent stage and is scattered over a broad spectrum of laws. The Information Technology Act of 2000, intellectual property rights laws, contractual laws, and company policies aligned with the international specifications govern the protection of data in the Indian Business Process Outsourcing industry. Striving to match clients’ needs and processes is no longer sufficient to keep up with the constantly rising pace of the BPO industry’s development. It is innovation and the ability to improve and secure the existing systems and models that will keep India ahead of the competition. Given that India has always welcomed change and development in the technological arena, the question that seeks an answer is whether India is as progressive in updating laws so as to keep pace with technological and industrial development.
Kritika Bharadwaj, How Safe is this Shore? - Data Protection and BPOs in India, 27 J. Marshall J. Computer & Info. L. 539 (2010)